Yes, up until we begin to process your order. Once the status of your order changes from “Placed” to “Items Picked And Ready For POS”, you cannot make any changes. We are unable to add items to your order for you.

To add items or remove items from your order before the status changes:

• Open the Freshop app
• Click More
• Click into your order
• Click View List Items
• Click Add items to this order

No. Once you’ve placed your order, you cannot change how you will receive your order.

No. We’re unable to combine multiple orders into one.

Yes. To process a refund, or make us aware of any issues with your order, please email info@fosters.ky with your:

• Order number
• Photos of the front and back of your receipt
• Photos of the items in question

If you were charged for an item, but you did not receive it, please email info@fosters.ky with:

• Order number
• Photos of the front and back of your receipt
• Let us know which items you were charged for that you did not receive

Yes. To process a refund, or make us aware of any issues with your order, please email info@fosters.ky with your:

• Order number
• Photos of the front and back of your receipt
• Photos of the items in question

For produce, deli, seafood and meat items that are priced by the pound, we’ll select the items that most closely match the weight you wish to purchase.

If an item you’ve added to your order is unavailable at the time your order was picked, we’ll choose a substitute for you (provided you’ve told us to). When we choose a substitute, we’ll pick based on the information you’ve given us – best comparable, same brand, etc., or any notes on the specific item.

Sometimes though, it can be quite challenging to select an alternative. In these instances, a best comparable cannot be chosen. For example, if you add Organic Roasted Garlic Tomato Sauce to your order, but we only have a non-organic Tomato Basil sauce available, we will not substitute this item. However, if you order Bounty Select-A-Size paper towel, and we only have Bounty Singles in stock, we will substitute this item for you.

The more details you give us about your preferences, the more information our picking team has to make a decision on your behalf.

When you add an item to your cart, you have two ways to help us choose the best substitutions possible for you.

1. Let us know your preferences in the notes section of each item. For example, if you order local cucumber, but any type of cucumber will do, simply say “Any type of cucumber will do if local is unavailable”.
2. Select the substitution type from the dropdown box. You can choose between options like “Best Comparable”, “Same Brand”, “Same Price”, etc.

The more details you give us about your preferences, the more information our picking team has to make a decision on your behalf.

Deliveries are done within a time window chosen at checkout. If your order has not arrived in the time window outlined on your confirmation email, please call us at 945-4748.

If your order is still in the “Placed” status, and has not been processed, you can cancel your order free of charge by:

• Open the Freshop app
• Click More
• Click into your order
• Click Cancel Order

If your order has moved to the “Items Picked And Ready For POS” status, you are unable to cancel your order free of charge. You will need to contact the store from which you ordered from directly at 945-3663 and ask to the speak to a member of the Online Shopping Team.

Yes, you’re able to repeat a previous order, or build a new order from a previous order.

To do this:

• Open the Freshop app
• Click More
• Click Reorder
• Click either Recent Products or Past Orders
• Follow the prompts on the screen

Yes, we will ship orders to Little Cayman. To arrange delivery to Little Cayman, please follow the below steps.

 

1. Place your order via https://shop.fosters.ky or the Freshop App.
2. Creating a shipping account with Thompson Shipping.
3. Email fostersgo.camanabay@fosters.ky to request a shipping authorization form to fill out and return to the Foster's Online Shopping Team.
   1. Completing this form gives us the authorization to share your contact details with Thomspon Shipping as part of the shipping process which may include labeling of boxes. Boxes being shipped will only contain “Date, Name, Order Number, Time of Drop of to the Barge, and Box Counts). The Shipping Authorization Form is in line with the Cayman Islands Data Protection Act.
   2. Email addresses will also be used to create a Foster’s Go Little Cayman group to effectively disseminate information in a timely manner.
4. Shop on designated Dates.

 

Thompson’s Shipping receives goods on specific days.

Drop Off for Dry Delivery (Non-Perishables) is as follows:

• Mondays: 8:30am-2pm
• Wednesday, Thursday & Friday: 8:30am – 3pm
• Saturdays: 8:30am-11am

 

Perishables (Chill & Frozen) are only received on the day of the shipment weather permitting. This is normally Tuesdays from 8:30am to 2pm. Should this change for any reason an email will be provided to update customers and order delivery dates changed accordingly.

Customers would have to coordinate with the shipping company to pick up groceries. Foster’s is only responsible for picking groceries and delivery to the drop-off facility. In addition to each drop off a Cargo Information Sheet (see attached) will be completed. This includes who the shipper is and who is receiving. It does give the option to bill to the shipper which is how we proceed. That is, customers are responsible for clearing their own goods.

Customers for Little Cayman are required to place their orders for a particular day.  They must select delivery, and they must include “LITTLE CAYMAN” in their name option. Example: Jane Doe- Little Cayman.

Two separate orders are required to be placed. One for Perishables (produce, dairy, meat, frozen, and other chilled items except for ice cream) and one for Non-Perishables (including bread and banana but except for cigarettes etc.)

Non- Perishable orders must be placed by the latest Saturdays for Drop Off on Monday. For example, if we were to ship next week, you would place your non-perishable order no later than Saturday 10am for drop-off on Monday, January 3, 2022. Please include bread and bananas in your Non-Perishable order.

Perishable orders must be placed by the latest Mondays for Drop off on Tuesday. For example, if we were to ship next week, you would place your non-perishable order no later than Next week Monday, 10am for drop-off on Tuesday, January 4, 2022. Please note all ground meat is packaged on the day of shipping and Is packaged with the Frozen items.